Customer Testimonials
I am more than satisfied, I am greatfull for my service center at STERLING MCALL Ford. My family has favored STERLING MCALL Toyota since 2012. I chose STERLING MCALL Ford because of STERLING MCALL Toyota. There was no disappointment whatsoever. I love STERLING MCALL whatever your vehicle brand your family favorite will be STERLING MCALL whatever.
STERLING MCALL knows customer service and understands that loyalty is forever. They deserve loyalty from their customers. All service centers might hire idiots unintentionally; however STERLING MCALL will ALWAYS take responsibility for YOU!!!
They Understand your issues and put YOU first. THANK YOU STERLING MCALL.
... Read More DealerRater - Jul 12, 2025
David took good care of me and my truck problem. Good and timely communication. Kept me informed and ready when he said. Been having trucks serviced here sence 2016
I wasn’t satisfied with my service done by I wouldn’t recommend them ! Started off being a 2-3 week job ! They finished in 5days hmmmmm an my car isn’t driving like it was before I brought it in ! I don’t know wat they did I don’t trust the process!
Service was nice ! He tried to make sure I was satisfied but I’m not ! Because my car is not right still I’m not happy with the mechanic part of this visit ! But has really disappointed me a would recommend any one to buy a ford !
Outstanding customer service. Very professional I would highly recommend Sterling Ford for my next purchase
Laura Solís was so attentive and worked hard to get me approved! Definitely recommend her!
Gave us a more than fair trade in price as 2 other places offered insulting price.
I am so grateful the service center was able to work me in unexpectedly. They were so kind and helpful, getting me in right away with smiles and courtesy. The service I needed was quick and they communicated with me promptly and had me back on my way in no time. At checkout, Erick even noticed that I had Ford Pass points and asked if I wanted to apply them to my bill today, saving me money! It was a really great morning!
Andrew was my sales representative, he was great 10/10 would recommend. Frank was my finance advisor. And both of them were fantastic
Came for an oil change. Was greeted quickly. I didn't have to wait long. Would definitely recommend Sterling McCall Ford.
Been a customer of the location for 14 years, and I've had two service guys in all that time - both have been unbelievably reliable. I've had many questions answered, issues resolved, and have received great feedback. Much appreciation from myself.
Came in and they were very professional took me in right away got the problem fixed and Irvin took care of us the whole time giving me updates throughout the whole process was very pleased will be back
Fast and friendly service. Fair price on truck. Finance department was great. Xavier & Dave were awesome to work with! 5 stars. Will use again!
Provided great and friendly customer service. Our services adviser was very knowledgeable, friendly and respectful.
Excellent service, no appointment, was greeted quickly, in and out in an hour! Thank you!
I've been coming to Sterling McCall.over the past 15 years, with 3 different vehicles and the service has always been great.I like to thank my service person Mr. Nguyen always providing me with great service.
The service staff does wherever they want, adding whatever they want and in the end they just charge!!! So easy for them super bad service including the sellers.
Great service advisors and work done in a good timely manner. This is my one stop shop.
Best customer service, I had the best Salesman, Xavier S. Everyone were helping in my purchase.
Got me the deal i wanted for the price I wanted. Shot out to Dexter
Friendly, professional and efficient service. Service technicians clearly explained problems and repair options for vehicle. Clean waiting area.
Brian was an outstanding salesman—professional, knowledgeable, and genuinely helpful throughout the entire process. He made everything smooth and stress-free. Highly recommend working with him!
Took forever to get an answer on my vehicle. Had to call every other day for an update. After 5 days of keeping my truck, the same issue started as soon as I picked it up. I called back immediately and no answered or called back.
David was exceptional! I would recommend to everyone. David took care of everything very professionally. A great assett for Sterling.
I can’t say enough good things about the service and the treatment I received at your dealership. Big thank you to Gerry Quick for doing everything possible to make my service visit as smooth and quick (no pun intended) as possible.
Service manager was courteous and professional, received my car on time. He explained what is expected to be done and gave me a time estimate. I received a call from him the car was ready.
Reasonable turnaround in determining the cause of the maintenance issue. Completed mileage related maintenance at an acceptable cost.
excellent service experience, very polite and knowledgeable. looked up my service history and was able to provide accurate information for my truck. the technician was able to quickly diagnose the issue.
Keep up the great work! I very much appreciate all the time and assistance regarding my car.
Always exceeding my expectations. Always a pleasure. Irvin G. Always provides excellent customer service. A+++++
Do Not take your car for service here. I do not recommend this service department.
Exelente atención y una buena recomendacion laura excelente persona nos vamos satisfechos con la atencion
Received an email invite from this Ford dealership, Sterling McCall offering a complimentary 5000 mile check up. First let me say that my allocated service advisor, Angela Taylor was friendly and precise. But here are the issues:
- the invite did not appear in Angela’s system, though to be fair she did honor it when I produced the email.
- I had a wing mirror issue and asked that the service personnel take a look. Angela agreed and I left the car with them.
- I received a text two hours later that the car was ready. When I arrived ... Read More DealerRater - May 14, 2025
Sharon & Antony We had initially left to explore other dealerships, but we came back because Brian Frank is an amazing salesman. He is incredibly courteous and respectful. We truly appreciated his professionalism and will definitely buy another car from him in the future.
Dont do reviews, but since you insist. Car services are a true rip off. Taxes life no other. Read invoice before agreeing to payments. I was told $187/200 for tune up, that turned into $318 for parts and labor. $100+ tax. It's an older model, sure. But a Ford is still a Ford. Communication goes a longer, respectfully. They couldn't fix spark 1, couldn't replace coils 3 & 4. To prevent more damage, understood. But I'm charged as though you did. And not even told. The struts were the price we spoke about $375 parts and labor. $20 tax. be Was told on a ... Read More DealerRater - May 12, 2025
Brian was really amazing to work with! Even with a hectic work schedule he was willing to work with me! This dealership is a non-pressure environment and they really live but that motto! I was able to make a huge life decision on my own time! Thank you for making this so wonderful!
Excellent service and attention to my car and personal needs. Fair assessment of my vehicle and competitive pricing for repairs. Always a good experience with service rep David Nguyen! He is thoughtful and attentive— and the reason we continue to patronize this dealership!
Super nice team unlike my next door Ford dealer! Very prompt & ahead of time. Even promised a car wash!
I have been going to this dealer for 8 years already one of the best dealer around Houston for the service they provide
Horrible. Will never use again. Car worse than when I brought it in for the recall.
McCall was an amazing experience. The staff was extremely professional and helpful. I highly recommend 👌
excellent service, David was very helpful he answered all my questions, thanks STERLING MCCALL FORD
Communication was terrible. My vehicle has the same issue after 3 1/2 months there.
Pablo Cantu was very knowledgeable, professional & friendly. We will refer to him when we return.
It was a great experience buying a truck from this dealership. Definitely recommend them for purchasing your next vehicle.
Always busy ; but manage to keep your scheduled delivery time. I’ll come back for future needs
Service was fantastics right on with my needs. The service writer listened to me and we both worked together to get the job done.
Very good attitude, very professional and excellent atmosphere and attention, specially in customer services. They did a good job in my car, again thanks for your services...
I have had a great experience with this dealership, my advisor has always been quick to answer all my questions and concerns.
I set my expectation up front. The Sales Team listened to my request and promptly delivered.
Extremely good service and attention to the max . From beginning to end they have you as their guest of honor.
Great customer service and smooth process! Sales team made our experience quick and easy, and we drove away with exactly what we wanted.
My problem - ground fault was not corrected. I dropped vehicle before 8 AM and was released 2:30 PM and Angela Taylor was the check in technician. The shop tech worked on problem for 4+ hours. Bill was $451 and I did have one other item done which was about $210. In fairness I came in on a Saturday and maybe the most experienced techs were not there. I have to take it back and I will ask MS Taylor to make sure the best computer technician is assigned to the problem. Robert Brink
Good service and Angela was very helpful I would recommend this place to get your service done
Irvin Gonzalez was excellent service advisor and your dealer(Stering McCall Ford) was good service
Service department was terrible , no communication or urgency to get my vehicle back to me. My truck was getting worked on for over 20 days, just to receive it and still hear an issue.
I am most grateful to Sterling McCall Ford. Although I have a Jaguar they were able to perform excellent service to affordable price. I highly recommend Sterling McCall Ford.
Sterling McCall Ford Service Center takes great care of my vehicles. I’ve been using them for 15+ years. Aaron and David are extremely helpful and knowledgeable. They are very trustworthy and honest. I never have felt more comfortable waiting for my vehicles to get serviced. I highly recommend Sterling McCall Ford for all your service repair needs.
My salesman Brian was amazing. He helped me out a lot and was very welcoming. However the man with the financing department was horrible. He was rude and made the whole buying of the car very uncomfortable.
The service rep David, did a through review of my car and checked Ann of the recalls and found a few problems and additional recalls. The work was completed quickly and correctly.
David N has always been my service rep and has taken care of all my car issues. He has great communication with letting me know what needs to be serviced and has exceptional customer service. This is why I always take my car to be service by them.
David my service rep is always so helpful and I trust him to take of all my car issues.
Of all the Ford dealerships this one is my preference. They don't force unnecessary repairs, simply give you the cost of what is needed. Fair pricing. Knowledgeable technicians.
Great communication, exceptional customer service, and friendly staff. If you need a new car then go see Brian Frank!!!
Had a seamless experience purchasing a truck. Luis was every helpful and amazing to work with.
The service agent that helped us was very rude and tried to lecture us on when we can bring the car. I told her I got a text that there was an open recall and that’s why we scheduled and brought the car. to this she was very condescending. It almost looked like she did to want to be there at work and did not want to take our car in. We are considering switching dealerships.
No car wash after service ?? Should have said on phone 2 hours wait,, & The car is vibrating after oil change ?? Please reply, Thanks
Great service and communication. Quality work and very easy to work with. Professional, clear and kept my car in great condition. The car wash is a plus at the end!
Bought a used 2024 Expedition and had to immediately take it to my local dealer due to brake light,turn signal and parking light not working. Local dealer denied warranty on fuse replacement claiming vehicle had been wrecked, which was not disclosed by selling dealer who refused to take the vehicle back in exchange for another vehicle without reducing the trade in value on the vehicle I bought 3 days after I bought it and had my warranty denied.
Overall service was rather quick and this is the first time I've sent my vehicle in for repairs where I didn't come back with any other kind of issues it didn't have to begin with. I am happy with the results so far
I worked with David in the service department and his explanation of services and follow up was great.
I am very satisfied with the customer service. It was great and very helpful.they take care of our vehicles and handled it like a professional.
The dealership helped me big time today. I had an oil change at an after market business and they left the oil cap off. Oil everywhere, billowing smoke, awful drive into work....pulled into Sterling McCall Ford, and they fixed me right up. Very appreciated!!
Excellent service. People do care about your car and they don’t overcharge for unnecessary stuff.
Service done well. There was no additional pressure to do the maintenance and gave timeline for future issues
I highly recommend this place, probably one of the best services I’ve had in my most recent history
I was pleased that they offered services on a Saturday. I was in Houston for my sister’s 94th birthday and my suv developed mechanical problems. I made an appointment with this dealer and they got me out early afternoon.
Staff very kind and helpfull Thank so much for take care of my truck I will be back with McCall
Brent T is very professional and knowledgeable. He went out of his way to make sure everything was perfect with our new car. I would highly recommend working with him when purchasing a vehicle.
We are returning customers to Sterling McCall Ford. We loved the 1st experience we had so we decided to return to purchase another car. Mary Hill our sales rep was very helpful in the process of purchasing our vehicle. Mary was nice & very knowledgable about the vehicle. Our finance advisor Wally was also very helpful & listened to our needs. We are happy to say we will be returning for our next purchase. Thank you Sterling McCall!!
They always do a great job on my car services, plus they are fast. Thank you!
Excellent service advisor Eric Gonzalez. Always very attentive, approachable and great ti deal with. Recommend to evrrybody
They are always very professional and efficient. I would highly recommend Sterling McCall for any of your car issues
All staff were friendly and nice,The customer lounge were nice and clean.They provided some coffee and drinks.
Amir is great! Thorough, helpful and patient. Much appreciated his help and the service team too!
Mr. Quick was great snd had a sense of urgency And got me out I 2 hours after double check king the work
This is where I always bring my Ford Edge. I’ve always been pleased with the service and it’s super convenient.
Under the paragraph, could you say a little bit more????
This actually falls in that category.
I do not know who the Service person who actually did the work on my car. This is why I marked everything as average.
One thing, however, is I had a driver bring me home which I live less than 5 miles from the dealership and thank goodness I did because it took way longer than two hours. I know it was closer ... Read More DealerRater - Jan 18, 2025
Excellent service, car washed and vacuumed. Very please all round from beginning to end thank you Sterling McCall team
Great Dealership. Employ highly personable and competent employees. Would recommend them to anyone needing service.
The staff from sales to finance did a terrific good. Rodney Crowe and David Bun were from friendly and professional.
Friendly staff good coffee water easy to get 2 they work with you with price
Appointments early in the morning for an easy service doesn't mean your car will get like at that day..
Came in today without an appointment…the service was still quick…and even got a free car wash…oil change and tire rotation in about 90 minutes…thanks
Good Customer service For sales women Sayra, car very clean . Clean location , good price and good price
I bring my Mach E for service here and Eric Gonzalez is an EV specialist very knowledgeable and honest.
Excellent Customer service, my vehicle was delivered to my house. Brian went over the vehicle’s functions with my wife. Sales staff and manager were very professional.
Friendly staff and accommodating amenities at the dealership make waiting for your vehicle service a comfortable experience.
Terrible from the word go. I called the service receptionist quoted one price. For an oil and filter change and there wasn’t any confusion about the vehicle she knew exactly what year and model as if my name popped up on the computer and it showed her I had been there before. So the $40 turned into 147 when the guy was literally checking me in, he wanted me to just Sign the paper Agreeing to the $147 oil and filter change. I told him that I was quoted 40 on the phone and he showed me he could do it or something ... Read More DealerRater - Dec 29, 2024
Great VIP experience! I was well treated with no hassle. Manager, sales and financial were all great to work with.
The guy that help me has a good customer service I would go back just for him
